Tickets

You can utilize this endpoint for our ticketing system.

You can the following:

List all tickets

View a specific ticket

Create a new ticket

Close or re-open an existing ticket

Add a response to an existing ticket

*Add notes to an existing ticket

List all ticket categories

*Only agent users can add notes to existing tickets.

Fields	Description	Type	Filterable	Required	Readonly
id	Unique ID of the ticket	Integer	Yes	No	Yes
dba	DBA Object	Object	No	No	No
dba.id	Unique ID of the DBA	Integer	Yes	No	No
category	Category Object	Object	No	No	No
category.id	Unique ID of the category	Integer	Yes	Yes	No
title	Title of the ticket	String	Yes	Yes	No
text	Content of the ticket	String	No	Yes	No
status	Status of the ticket `New` `Closed` `On Hold` `In Progress`	ENUM	Yes	No	No
notifyMerchant	Notify the merchant when the ticket is created/responded, `Yes` `No`	ENUM	No	No	No
attentionMerchant	Notify the merchant when the ticket is created/responded with a special header - attention is needed, `Yes` `No`	ENUM	No	No	No
createdBy	Created By Object	Object	No	No	No
createdBy.id	Unique ID of the user who created the ticket	Integer	No	No	No
lastResponse	Last Response Object	Object	No	No	No
lastResponse.id	Unique ID of the last ticket response	Integer	No	No	No
createdOn	Date and Time when the ticket was created	Datetime	No	No	Yes
lastUpdatedOn	Date and Time of last update on the tickets	Datetime	No	No	Yes
agentLastUpdatedOn	Date and Time of last update on the agent	Datetime	No	No	Yes