View

By utilizing this endpoint you can view detailed information for a specific chargeback

Fields	Description	Type
id	The unique ID that is assigned by our system to every case.	Integer
dba	Object	Object
dba.id	The ID of the DBA	Integer
mid	The Merchant Identification Number (MID)	Integer
merchantRefId	A reference number provided by the merchant or their vendor for this transaction.	String
merchantEmail	Merchant email address	String
type	`Chargeback` or `Retrieval`	ENUM
visaRDR	`Yes` or `No` - Identifies if the chargeback is Visa RDR	ENUM
authCode	The authorization code passed with the settlement record	String
acquirerReferenceNumber	An identification number for a credit card transaction assigned by the acquirer.	Object
gateway	Object	Object
gateway.id	If using our internal gateway this is the unique payment ID that is assigned to every transaction	Integer
gateway.externalID	If using our internal gateway this is the externalID of the transaction	Integer
amount	The amount of the retrieval or chargeback. This is not always equal to the amount of the transaction.	Number
transaction	Object	Object
transaction.id	The unique payment ID that is assigned per transaction from the system.	String
transaction.amount	The original transaction amount or case amount if unable to find the original transaction	Number
transaction.date	Transaction Date	Date
transaction.card	Object	Object
transaction.card.brand	Card Brand	String
transaction.card.number	Card Number	String
transaction.reason	Object	Object
transaction.reason.code	Transaction Auth reason code	String
transaction.reason.description	Transaction Auth reason description	String
date	Object	Object
date.posted	The post date as reported by the issuer.	Date
date.loaded	The date the retrieval request or chargeback was loaded in the system.	Date
date.lastLoaded	The date of the last case loaded in the system for the chargeback.	Date
date.disputed	Date when the dispute was submitted.	Date
date.receivedDate	Date the retrieval request or chargeback was submitted by the Issuer.	Date
date.lastActionDate	Date the case needs to be resolved.	Date
reason	Object	Object
reason.code	Chargeback reason code	String
reason.description	Chargeback reason description	String
fraud	`Yes` or `No`	ENUM
attention	`Yes` or `No` If the merchant's attention is required	ENUM
cases	Array of objects	Array
cases.id	Unique case ID assigned by our system	Integer
cases.type	`Chargeback` or `Retrieval`	ENUM
cases.number	Unique case number assigned by the external system(bank)	Integer
cases.description	Case description	String
cases.date	Object	Object
cases.date.loaded	The date the case was loaded in the system.	Date
cases.date.disputed	The date and time of the last dispute uploaded to the case	Datetime
cases.fraud	`Yes` or `No` if the case is considered fraud	ENUM
cases.attention	`Yes` or `No` if the case requires merchants' attention	ENUM
cases.status	`Processed`, `Won`, `Lost`	ENUM
cases.attachments	Array of objects listing information for the last uploaded dispute	Array
status	`Processed`, `Won`, `Lost`	ENUM

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Responses

🟢200View

application/json

Body

Example

{
    "id": 5545,
    "dba": {
        "id": 9
    },
    "mid": 40111950369,
    "merchantRefId": "SSS-2023040518402732",
    "merchantEmail": "",
    "type": "Chargeback",
    "visaRDR": "No",
    "authCode": "049684",
    "acquirerReferenceNumber": "12345063096900012627661",
    "gateway": {
        "id": null,
        "externalId": null
    },
    "amount": "39.00",
    "transaction": {
        "id": "445595672279437",
        "amount": "39.00",
        "date": "2023-04-06",
        "card": {
            "number": "434257******9716",
            "brand": "Visa"
        },
        "reason": null
    },
    "date": {
        "posted": "2023-04-06",
        "loaded": "2023-04-12",
        "lastLoaded": "2023-04-12",
        "disputed": "2023-04-13 17:44:59",
        "receivedDate": "2023-04-11",
        "lastActionDate": "2023-05-07"
    },
    "reason": {
        "code": "10.4",
        "description": "Fraud Card Absent Environment"
    },
    "fraud": "Yes",
    "attention": "Yes",
    "cases": [
        {
            "id": 6233665,
            "type": "Chargeback",
            "number": 2023102015720,
            "description": "Visa Allocation case loaded into the system",
            "reason": {
                "code": "10.4",
                "description": "Fraud Card Absent Environment"
            },
            "date": {
                "loaded": "2023-04-12",
                "disputed": null,
                "receivedDate": "2023-04-11",
                "lastActionDate": "2023-05-07"
            },
            "fraud": "Yes",
            "attention": "Yes",
            "status": "Lost",
            "attachments": []
        }
    ],
    "status": "Lost"
}

Request

Request Code Samples

Responses