Statuses

When you have successfully created an ACH Transaction, it will be given one of the following statuses, depending on the case.

Status	Description
Voided	The item was voided upon entry for various administrative purposes. This is very rare, and typically warrants an interactive login or call to support
Hold	The item was accepted but placed on hold. This can be common and typically occurs if your daily processing limits have been exceeded. A held item is typically held for a reason and can only be released by us.
Pending	This is the "so far so good" status which means your item will be processed soon.
Submitted	A variant of Pending, consider Pending and Submitted to be identical. This is the most common status you will see.

Once your item has been accepted (status = Pending or Submitted) there are a few more statuses that get applied to it:

Status	Description
Transmitted	This occurs when the item has been sent out to the ACH network. The most significant thing to know about this status is that your item can no longer be edited or VOIDED.
Settled	For DEBIT items, this means that the debited funds have been successfully settled in your account. For CREDIT items, this means that the pre-funding requirements for your credit have been met and the credit is "all good."
Returned	This status occurs when an item has been returned for one of many different reasons.

Returned is considered a "rested" status. Once a transaction has this status, it never leaves it.

Verification Statuses

We have internal advanced prescreen ACH payment tools and based on your account settings some transaction types will require verification. We use these to reduce the risk of fraud and returns. This service will process a submitted Routing and Account Number against our database containing positive and negative ACH/check writing history. It will validate the account is open and in good standing while also returning information about critical accounts and transactions.

In most cases, you will see your verification.status in Pending, meaning no additional verification was required, and if needed we can perform a manual check for a specific ACH transaction record.

IMPORTANT If your account is setup with mandatory validation and your ACH transactions do not pass our validation tool we will not process them.

Status	Description
Pending	The transaction awaits verification.
APIError	There has been a problem with the verification API. If this occurs please contact us to investigate the problem.
Fail	The transaction has failed our verification processes.
Pass	The transaction has passed our verification processes.

Sources

Every ACH transaction record in our dashboard has a source. These are the current sources:

Source	Description
Dashboard	The transaction is initialized by the dashboard interface.
Imported	The transaction is initialized by the import CSV file.
Hosted	The transaction is initialized by the hosted form.
API	The transaction is initialized by the current ACH API.

Verification Statuses#

Sources#

Verification Statuses

Sources